Firstly Ensure the GuardPoint10 software is not running including AcsNMService
Determine the IP address of the controller.
1. PING:
you should get a reply, if you do not speak to the network manager you may need to set a different IP address
2. TELNET
Telnet is a windows application which can be use to determine if there is a firewall blocking the connection to the controller port.
This must be turned on in windows features:
To run telnet you must open windows command prompt:
after pressing return a successful connection would be a blank black screen:
otherwise you will get either a access denied or can not establish connection message
Check GP10 is not running check the port number, Disable any firewalls.
Once you are getting a blank black screen in telnet you then have determined your TCP/IP networking is correct.
The next step would be to check your Lantronix or tibbo adapter are setup correctly to allow the TCP/IP communication from the adapter to the controller.
See Tibbo Setup
or
See Lantronix setup
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